Interaction Services is a not-for-profit organisation operating as a company limited by guarantee. Interaction is characterised by high ethical, sustainable and professional service standards which are validated by independent assurance, sound governance and robust risk management systems.

Interaction’s Board of Directors is intensely focused and fully informed on all aspects of Interaction’s operations through policies and procedures and a comprehensive reporting framework linked to strategic objectives and achievement of mission.

An empowered organisational culture supported by ingrained core values provide the lifeblood for the Interaction team to achieve all that they can for the people they serve.

Interaction’s core values are:

1. Integrity
2. Respect
3. Openness
4. Person Centred
5. Accountability
6. Life-long learning

HOW WE OPERATE
The Board is governed by a Constitution and has in place a Board of Directors Policy, a Code of Conduct and an Instrument of Delegations of Authority and Responsibility.

Board sub committees consist of a mix of Board members and staff, covering Strategy, Governance, Finance, Marketing and Stakeholder Engagement. These committees focus on optimising our organisational effectiveness and are a key component in the identification and management of risk. They support the Board’s objective of ensuring that Interaction is a vibrant, effective and disciplined service provider and remains financially viable.

BOARD OF DIRECTORS
All Board Members (except the Chief Executive Officer) are non-executive directors, acting in a voluntary capacity.

Board of Directors’ responsibilities

• Setting the Mission of Interaction;
• Approving and reviewing the Strategic Plan;
• Monitoring business performance against agreed objectives and industry benchmarks;
• Reviewing and approving the annual budget;
• Ensuring that Interaction’s processes of risk identification and management are in place; and
• Recruiting and reviewing the performance of the Chief Executive Officer (CEO).

The Board is elected by the Members and is made up of between three and twelve directors including the Chairperson and Deputy Chairperson. Processes and policies are in place to review the performance of the Board and to identify likely new director candidates who will add to the diversity and expertise of the Board.

Meet our Board Of Directors

MANAGEMENT
Authority for management is delegated by the Board to the CEO who implements and reports on the Board’s directives.

ACCOUNTABILITY
Interaction is accountable to its members, the people who access its services, families and carers, employees, donors and supporters. Interaction is accountable to various State and Federal agencies as it transitions to the NDIS. Interaction is compliant with the many pieces of State and Federal Legislation and Standards.

External independent assurance is obtained through the State Government Quality Framework, Third Party Verification and the biennial Voice Project (improving organisations through an engagement survey with stakeholders).

An independent external audit is conducted annually to ensure compliance with Australian Accounting Standards and the Corporations Act 2001.

Ken Lynch
Governance Committee Chairperson